Frequently Asked Questions

How does it work?  How do I get started?

1. Book a New Client Complimentary Consultation.  When you book your appointment, you fill out a brief intake form that gives us basic important information so we can dive deeper on our call. This complimentary call is a no pressure, no obligation experience.
2. Your consult call can be done via phone or video.  We prefer video because it allows us to have a virtual tour with you to get a visual assessment of your needs.  If you don’t have a mobile video option, you can send us a video after the call OR we can do an on-site visit for a small fee, which is credited to your project during signing.
3. After your consult call, we put together a project plan and estimate then review it together on a video call.  The reason we review your plan on a call is so that any questions or edits can be handled in the moment.  It saves the time of back and forth in email, and gets you moving forward faster.
4. After your estimate review call, we send you the plan for signature, then your invoice for payment and Voila, you’re in!

How do you work with clients?
We work both in your home and remotely, depending on project needs.  Generally, sessions are 2 – 3 hours by appointment and we can work 6 – 8 hour sessions for Pack, Move and New Home Set Up days. 

I’m super embarrassed about my space and the chaos that has taken over.  I’m embarrassed to even have you see it.  I’m sure it’s the worst you’ve ever seen.
This is a common comment from clients.  No matter how “worse” it is, this is a SHAME FREE ZONE.  We are honored to be trusted with your call for help and are not here to make you feel bad for where you are at.  It is our pure joy to help you feel better through the empowerment of working with you!

Do I need to clean up before you come over for our first meet?
Nope.  Relax – it’s ok, and it’s best if we can see things as they really are so we can be of the best help for you.

How do you bill and and what forms of payment do you accept?

• All projects are estimated in advance so you have the best possible idea of what your investment may be.  
• Organizing projects are provided via pre-paid packages, with additional time added as needed.  
• Relocation projects are 50% down to start, with balance of actual hours due at end of project.  Exception:  If your move project is 3 months or longer, after the 50% down is used up, we bill hours worked on a monthly basis.  
• Accepted methods of payment are secure ACH bank transfer, credit card, check and cash.

What about issues of safety, security and confidentiality?  I have a high need for that.
Amy has a high need for the same.  She has developed her own unique coded system for secure information that only she knows.  Amy is also slightly OC so your burners, heat and locks will always be checked and double checked before she leaves.  Chalk it up to being the product of 2 fire fighters 😉

All confidential information that we may come into knowledge of during our work together shall remain as such.  No speaky speaky. 🙂